Share this Job

Quality Manager (Printing Industry)


Lakeland, FL, US, 33815

Requisition ID:  9225

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit



The Quality Manager is responsible for ensuring instant ticket security and quality throughout the printing and packaging operations by applying consistent quality control procedures. This person will be responsible for the day to day management of Quality staff and functions.



•    Directly supervise the Lab Technician, Quality Inspectors, and Finished Goods Auditors
•    Participate and/or lead continuous improvement teams and projects
•    Oversee the testing of lottery tickets for security and durability
•    Analyze data and communicate test results to manufacturing team
•    Review, audit, and update quality procedures
•    Maintain quality document control and record keeping, performing statistical analysis on the data
•    Interact with management and customers on quality related issues
•    Troubleshoot quality issues within the production and packaging processes
•    Understand customer needs and requirements to develop effective quality control processes
•    Set requirements for raw material or intermediate products for suppliers and monitoring their compliance



IGT Global Requirements
•    Follow all policies such as Code of Conduct, Confidentiality, Information Security, Environmental Compliance, et. al


Education Required (high school, college degree, training, or certifications requirements)
•    Bachelor’s Degree in manufacturing, engineering, chemistry or related field of study


Experience Required (years of experience, specific industry or previous job experience requirements)
•    3+ years’ experience in a leadership role of quality assurance or quality control


Skills Required (software, technical, industry, equipment, lifting, and physical requirements)
•    Analytical, problem solving and critical thinking
•    Knowledge of equipment calibration and testing
•    Numerical data analysis, statistical methods, and document control
•    Excellent organizational and leadership abilities
•    Strong communication and interpersonal skills
•    Knowledge of commonly used concepts, practices, and procedures within quality, laboratory or chemistry fields


Preferred Education, Experience or Skills (preferred degree(s), software, experience, equipment, etc)
•    Certifications in a related field of study
•    Six Sigma and Lean experience

Keys to Success


• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership




IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged.  IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.
In addition to our competitive benefits package, we offer employees a 401(k) Savings Plan with Company contributions, tuition reimbursement, and free identity theft insurance.
IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit

Nearest Major Market: Lakeland