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Field Service Tech II


Lake Charles, LA, US, 70601

Requisition ID:  3996

IGT is the global leader in gaming. We enable players to experience their favorite games across all channels and regulated segments, from Gaming Machines to Lotteries to Interactive. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has over 12,000 employees.


The Casino Services Field Technician I will prep, install, troubleshoot to the component/circuit level, service, maintain, upgrade and convert IGT gaming systems and equipment, and document all services rendered using SAP and other software tools. Make pre-installation site visits, while maintaining a positive image of IGT, to indentify parts and wiring requirements at customer location and coordinate ordering of parts. Deliver and install products on customer floor, set game options and perform all prep tests including assurance hardware, firmware and system interfaces. Educate customers on basic game functionality. Install and maintain fiber optic lines and WAP telephone lines. Adapt to various jurisdictions and interface with compliance officers. 

Additional services provided may include:
Set up game options and test various devices, e.g. bill acceptors Perform software and system integration verification tests for jackpots Test programs with various verification devices such as Kobetron and Chip Comparator Troubleshoot with input and output tests Test pay table, reel strip and bonus awards Perform other duties as assigned by management

  • High school diploma or equivalent required. 3-5 years of experience installing, maintaining, troubleshooting and repairing electronics, electro-mechanical, telecom or computer equipment required preferable with IGT equipment and gaming system products. 
  • Up to 2 years of project or team lead experience preferred. Experience in setting up computer networks and A+ Certification, N+ Certification or similar is preferred. Must also have knowledge and experience in:AC/DC fundamentals Tools and experience using tools is required Reading and translating wiring diagrams 
  • Maintaining, repairing and troubleshooting to component/circuit level 
  • Testing programs with verification devices such as Kobetron and Chip Comparator 
  • Troubleshooting with input and output tests 
  • This position also requires the ability to lift 75 lbs, ability to travel, willingness to work varied shifts and overtime as required, pass the DMV check and have a valid state driver’s license and a clean driving record, and be able to obtain the necessary state, local and tribal gaming license(s). Must also be able to pass IGT security background check and pass for-cause drug tests.
  • Preferred Qualifications:
  • Degree in any of the following Fields:ElectronicsComputer SciencesInformation TechnologyCertifications from specialized training in related field
  • Required Qualifications:
  • Have prior experience with one or more of the following:  Consumer or Commercial Electronics, Telecommunication devices and peripherals, Information Technology, Computer hardware and software applications, Slot Technician/Gaming.
  • Clean driving record
  • High School Diploma
Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership



IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged.  IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.
In addition to our competitive benefits package, we offer employees a 401(k) Savings Plan with Company contributions, tuition reimbursement, and free identity theft insurance.