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IT Support Specialist SR

Location: 

Indianapolis, IN, US, 46235

Requisition ID:  3959

IGT is the global leader in gaming. We enable players to experience their favorite games across all channels and regulated segments, from Gaming Machines to Lotteries to Interactive. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has over 12,000 employees.

Responsibilities

The IT Support Specialist coordinates, diagnoses and troubleshoots incoming employee calls.

  • Provides support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access.
  • Provides timely resolution of problems or escalation on behalf of customer to appropriate technical personnel.
  • Provides case status updates to management and end-users.
  • Supports and maintains effective relationships with users.
  • Develops, documents, and implements standard operating procedures and customer service guidelines relating to IT support.
Qualifications

Education:

  • Bachelor's degree; an advanced degree is preferred.

Experience:

  • 12 years of work experience; 8 years of related experience is required.
Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

 

 

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged.  IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.
In addition to our competitive benefits package, we offer employees a 401(k) Savings Plan with Company contributions, tuition reimbursement, and free identity theft insurance.

**On behalf of the Hoosier Lottery