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Product Support Rep II

Location: 

Hyderabad, TG, IN, 500073

Requisition ID:  3726

IGT is the global leader in gaming. We enable players to experience their favorite games across all channels and regulated segments, from Gaming Machines to Lotteries to Interactive. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has over 12,000 employees.

Responsibilities
  • Ensure Tickets are handled within SLA’s
  • Research required information using available resources
  • Manage and resolve customer complaints
  • Provide customers with product and service information
  • Identify and escalate priority issues
  • route calls to appropriate resource
  • follow up on tickets
  • document  information according to standard operating procedures
  • Flexible to work in 24/7 shifts
Qualifications
  • Bachelor’s degree or equivalent
  • proficient in MS office
  • English language proficiency- Expert Level
  • knowledge of customer service principles and practices
  • some experience in a  customer service environment
Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

 

 

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged.  IGT is an equal opportunity employer.  We thank all applicants for applying; however, only those selected to interview will be contacted.

IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit www.igt.com.