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Payments Agent II


Hyderabad, IN, 500 081

Requisition ID:  11402

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit


Job Overview

Are you looking for a unique opportunity to join an emerging team with a startup mentality that is working on new product and services in the gaming and lottery industry?  Then you may be the perfect candidate to join our expanding Payments team.

Position Overview

In this Agent position on our Payment Services Team, you will perform payments related data analysis and review, research, and report on potential payments. Reports directly to the Supervisor, Payments.

 What's in it for you?

  • At IGT you will have an opportunity to have a diverse career experience at a large international corporation and leading gaming technology and service provider
  • On the Payment Services team, you are provided the opportunity to operate with an entrepreneurial approach and be a part of the movement to modernize the gaming and lottery industry
  • As operations is at the center of Team, this position offers visibility and interaction across the team, organization and 3rd Party vendors


  • Perform operational tasks as defined by policies and procedures related to payment operations
  • Track and resolve Anomalous Transactions in doubt in the system, including but not limited approving, denying, and updating the transaction status when not possible to action through GUI.
  • Processing, reprocessing, cancelling, or refunding payment transactions as appropriate after investigation per policies and procedures
  • Reviewing daily reports to ensure no outstanding transactions in an unknown state or anomaly state, and escalating as appropriate
  • Monitoring of Payment provider file upload success, or manually uploading as required
  • Management of Payments team Mailbox, including:
    • Pulling and Compiling files which come in through mailbox
    • Providing 2nd Tier payments research and related player support
  • Responding to daily escalations in a timely manner and drive towards resolution of reported customer complaints 
  • Manage player accounts including fund transfers, account privileges, payment requests, perform manual KYC verification, etc.
  • Downloading/Uploading Payment provider and check issuance related files
  • Gathering KPI data and reports from IGTPay daily
  • Reviewing payment gateway operational alerts daily and taking appropriate actions to ensure payment gateway system health
  • Conduct data analysis, validation, and investigation as needed using multiple systems, consolidating data, and manually manipulating large sets of data
  • Support a variety of operational tasks relating to daily services and client support queries
  • Generate ad-hoc reports as required in a timely and accurate manner
  • Additional duties as required



  • Bachelor’s degree or equivalent experience
  • 1-3 years of operations experience; payments industry is desired but not required
  • Must have proficiency in Microsoft Excel and data manipulation reporting tools
  • Ability to Work with internal and external resources to resolve issues
  • A team player who enjoys researching and troubleshooting with an innovative and self-sufficient outlook
  • Personal energy to proactively address situations and follow a positive approach, resilience in front of change and obstacles
  • Ability to multi-task and self-prioritize to ensure deadlines are met in a timely manner
  • Excellent communication skills, with the ability to understand business needs and interact at all levels of the business

#LI - SA1

Keys to Success

.• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership



IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged.  IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

IGT (NYSE: IGT) is the global leader in gaming.  For more information, please visit