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Payments Agent I


Hyderabad, TG, IN, 500081

Requisition ID:  7716

IGT is the global leader in gaming. We enable players to experience their favorite games across all channels and regulated segments, from Gaming Machines to Lotteries to Interactive. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has over 12,000 employees. 


IGT is committed to fighting the COVID-19 pandemic. All newly hired employees at IGT must receive the final dose of the COVID-19 vaccine before they begin work unless they are approved for medical or religious accommodation.


•    Track and resolve Anomalous Transactions in doubt in the system, including but not limited approving, denying, and updating the transaction status when not possible to action through GUI.
•    Processing, reprocessing, cancelling, or refunding payment transactions as appropriate after investigation per policies and procedures 
•    Management of Payments team Mailbox, including: 
o    Pulling and Compiling files which come in through mailbox
o    Providing 2nd Tier payments research and related player support
•    Responding to daily escalations in a timely manner and drive towards resolution of reported customer complaints  
•    Reviewing payment gateway operational alerts daily and taking appropriate actions to ensure payment gateway system health 
•    Conduct data analysis, validation, and investigation as needed using multiple systems, consolidating data, and manually manipulating large sets of data 


  • Bachelor’s degree or equivalent experience
  • 1-3 years of operations experience; payments industry is desired but not required
  • Must have proficiency in Microsoft Excel and data manipulation reporting tools
  • Ability to Work with internal and external resources to resolve issues
  • Excellent communication skills, with the ability to understand business needs and interact at all levels of the business



Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged.  IGT is an equal opportunity employer.  We thank all applicants for applying; however, only those selected to interview will be contacted.
IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit