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Technical Professional Services Consultant II

Location: 

Gulfport, MS, US, 39503

Requisition ID:  4434

IGT is the global leader in gaming. We enable players to experience their favorite games across all channels and regulated segments, from Gaming Machines to Lotteries to Interactive. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has over 12,000 employees.

Position Overview

Professional Service Consultants who are part of our Delivery Services team travel around the US, and in some cases around the world, working as the face to face consultant for IGT’s proprietary systems at our client sites. IGT's software systems reach across multiple casino operational areas and casino software platforms.  IGT's Professional Services Consultants analyze customer's business operations, help customers implement new software by guiding them through the  configuration and training process and then provide first level support during the user acceptance testing and project implementation.

This position can be based in Gulfport, Las Vegas or Reno
 

First Year Goals

Your involvement as a Professional Services Consultant will allow you to gain the latest knowledge in gaming software products as well as work directly with our customers thus keeping your interpersonal and casino operational skill set fresh and current.  After the first year, you will have gained the necessary skill set required to perform the Business Analysis, Consulting, Training and Support for our Professional Services Consultant functions (PSC).  
•    As a PSC you will be assigned to IGT domestic systems installations, and upgrades for any of the twenty plus IGT Gaming Systems software applications. 
•    Utilize the latest technology for configuring, training, and supporting IGT proprietary software as it relates to installations and upgrades.  Ensuring you and IGT remain the leader in the industry contributing to IGT’s bottom line.
•    Put your superior analytic and troubleshooting skills in play by solving problems with upgrades and new installations helping the Systems Delivery Services team triumph with 100% client satisfaction.
•    You and your Manager will identify what your passion is and make sure an individual development plan is created that helps you grow in your passion area. 

Required Qualifications

Provide professional services consulting around casino business operations, analysis, mentoring, training and support to casino operators on IGT gaming systems products, 

  • Two (2) to five (5) years related experience and/or education required, Bachelors degree preferred
  • Technical responsibilities include knowledge of casino operational business practices, problem identification, software configuration & implementation, testing, training and support
  • Technical aptitude, professional presentation skills and superior customer service skills required
  • Previous experience providing Mentoring, Training, and Support with software integration requiring varied interpersonal and technical skills
  • Must be able to work cross functionally with Product Management, Engineering, Course Development, and Support  regarding Product Development, Documentation & Internal Training and Readiness
  • Ability to travel on average 50% but up to 80% (frequent and extended for multiple weeks at a time)
  • Must be at least 21
  • Must be able to stand for a full shift
  • Must pass a background check
  • Must be able to obtain required gaming licensing approvals with multiple jurisdictions
  • Available to work some weekends/holiday's
  • Work overtime as required
  • Credit check required
  • Security Investigation
Preferred Qualifications
  •  

    Experienced with:

  • IGT Software Experience in one or more of the below areas a plus; 
    • Casino Slot Operations - EZPay, Machine Accounting; Fills & Jackpot Processing, Attendant Workstation, Advantage Monitor, Drop Utility
    • Mobile Product Suite & M5 – Mobile Responder, Mobile Dashboard, Mobile Notifier, Mobile Host, etc
    • Various other Casino Gaming Products - Tournament Manager, Dynasty ETG
  • History of Developing working relationships with all levels of casino personnel from front line staff to General Managers, Directors and Executives
  • May participate in sales and proposal presentations in addition to completing ongoing team account activities
  • Hardware/software/Peripherals set-up and installation
  • Experience in troubleshooting the latest Microsoft Windows and SQL Servers as well as previous versions going back to 2008, is a plus
  • Experience with training others:  Training delivery methods include; instructor led training (ILT), on the job training (OJT) and remote virtual instructor led training online (VILT)
  • Ability to travel internationally a plus
Keys to Success

Drive results to achieve high-quality work results regardless of work complexity
•    Build collaborative relationships both internally and externally
•    Decision making to identify and understand situations; identify opportunities to proactively resolve.
•    Personal energy to proactively address situations and adopt a positive approach; resilience in front of change and obstacles.
•    Self-leadership to continuously learn and develop oneself
•    Foster innovation
•    Performance is typically measured by delivery of agreed solutions within budgeted hours

#LI-BI1

 

 

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged.  IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.
In addition to our competitive benefits package, we offer employees a 401(k) Savings Plan with Company contributions, tuition reimbursement, and free identity theft insurance.

 


Nearest Major Market: Biloxi
Nearest Secondary Market: Gulfport