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Field Service Tech II

Location: 

Golden, CO, US, 80402

Requisition ID:  4184

IGT is the global leader in gaming. We enable players to experience their favorite games across all channels and regulated segments, from Gaming Machines and Lotteries to Interactive and Social Gaming. With operations in more than 100 countries and a team of over 12,000 employees, we deliver world-class gaming and lottery technology.

Responsibilities

The Casino Services Field Technician will prep, install, troubleshoot to the component/circuit level, service, maintain, upgrade, and convert IGT gaming systems and equipment, and document all services rendered using SAP and other software tools. Make pre-installation site visits, while maintaining a positive image of IGT, to identify parts and wiring requirements at customer location and coordinate ordering of parts. Deliver and install products on customer floor, set game options and perform all prep tests including assurance hardware, firmware, and system interfaces. Educate customers on basic game functionality. Install and maintain fiber optic lines and WAP telephone lines. Adapt to various jurisdictions and interface with compliance officers.

Additional services provided may include:

  • Set up game options and test various devices, e.g. bill acceptors Perform software and system integration verification tests for jackpots
  • Test programs with various verification devices such as Kobetron and Chip Comparator Troubleshoot with input and output tests
  • Test pay table, reel strip and bonus awards Perform other duties as assigned by management.
  • Responsible for transporting, installing (if applicable), and maintaining IGT equipment, replacement parts, tools, and other equipment in an organized and structured manner.
  • Attend driver training and follow IGT vehicle policy regarding the use and maintenance of the company vehicle.
  • Maintain equipment to promote continuous operation of IGT equipment.
  • Troubleshoot to restore malfunctioning equipment to working order in the field. This may include swapping failed equipment, cleaning and/or minor adjusting of the malfunctioning component.
  • Communicate effectively and efficiently with Dispatchers. Accurately report activity, arrival and departure times and problems, details, and resolutions of failures to Dispatch
  • Deliver basic training to new Retailers or refresher/remedial training to Retailers who may be performing procedures incorrectly, such as changing paper and ribbon.
  • Complete basic forms for reporting activities, equipment problems, recommendations for improvements to procedures, etc.
Qualifications
  • High school diploma or equivalent required. 3-5 years of experience installing, maintaining, troubleshooting, and repairing electronics, electro-mechanical, telecom or computer equipment required preferable with IGT equipment and gaming system products. 
  • Up to 2 years of project or team lead experience preferred. 
  • Experience in setting up computer networks and A+ Certification, N+ Certification or similar is preferred. 
  • Must also have knowledge and experience in: AC/DC fundamentals Tools and experience using tools is required Reading and translating wiring diagrams Maintaining, repairing and troubleshooting to component/circuit level Testing programs with verification devices such as Kobetron and Chip 
  • Comparator Troubleshooting with input and output tests 
  • This position also requires the ability to lift 75 lbs, ability to travel, willingness to work varied shifts and overtime as required, pass the DMV check and have a valid state driver’s license and a clean driving record, and be able to obtain the necessary state, local and tribal gaming license(s). 
  • Must also be able to pass IGT security background check and pass for-cause drug tests.
Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

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In addition to a competitive benefits package, we offer generous time-off plans, a 401(k) Savings Plan with Company contributions, tuition reimbursement, on-site fitness center and cafeteria, and free identity theft insurance to name a few.

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged.  IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

IGT (NYSE: IGT) is the global leader in gaming.  For more information, please visit www.igt.com.


Nearest Major Market: Denver