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Field Service Technician

Location: 

Fremont, CA, CA, US, 94501

Requisition ID:  4895

IGT is the global leader in gaming. We enable players to experience their favorite games across all channels and regulated segments, from Gaming Machines to Lotteries to Interactive. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has over 12,000 employees.

Overview

Location & Schedule
Work Location: East Bay Area (Fremont, CA & Oakland, CA)
Work Shift: 7:30am – 4:00pm | Sunday – Thursday or Tuesday – Saturday

Responsibilities

The Field Service Technician is responsible for maintaining and servicing IGT equipment at Retailer (customer) locations. Responds to dispatches and drives to customer locations within a specified "zone" to deliver supplies and to install, remove, or repair lottery equipment and communication devices.
 
•    Responsible for transporting, installing (if applicable), and maintaining IGT equipment, replacement parts, tools, and other equipment in an organized and structured manner.
•    Attend driver training and follow IGT vehicle policy regarding the use and maintenance of the company vehicle.
•    Maintain equipment to promote continuous operation of IGT.
•    Troubleshoot to restore malfunctioning equipment to working order in the field. This may include swapping failed equipment, cleaning, and/or minor adjusting of the malfunctioning component.
•    Communicate effectively and efficiently with Dispatchers. Accurately report activity, arrival and departure times and problems, details, and resolutions of failures to Dispatch.
•    Deliver and track inventory of marketing supplies and consumables.
•    Provide refresher/remedial training to Retailers who may be performing procedures incorrectly.
•    Complete basic online forms for reporting activities, equipment problems, recommendations.

Qualifications

•    High school degree or GED equivalent required.
•    2 - 4 years of experience in a customer service-related position.
•    1 - 2 years of experience in technical repairs.
•    Must possess a valid driver's license, have a good driving record, and demonstrate the ability to correctly perceive colors.
•    Ability to pass DOT physical.
•    Can drive a 24ft box vehicle.
 
Physical Requirements:
Must be able to climb a ladder, lift and carry equipment weighing up to fifty (50) pounds for a significant distance (e.g., from a parked vehicle to a point within the Retailer's location or to the rooftop of the retailer's location). Must be able to sit and drive for prolonged periods of time, demonstrate dexterity when working with tools and work with moving parts and electrical current. May work at heights (rooftop) for installation of equipment, work in close quarters and/or be exposed to inclement weather during some installations.
 

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

 

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IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged.  IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.
In addition to our competitive benefits package, we offer employees a 401(k) Savings Plan with Company contributions, tuition reimbursement, and free identity theft insurance.

 


Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland