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Field Service Technician Supervisor I - Lottery (Doral, FL)


FL Statewide, FL, US

Requisition ID:  12513

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit


Join the WINNING TEAM at IGT Global!  IGT is seeking a skilled Lottery Field Services Supervisor in the area of Doral. The Lottery Field Services Supervisor  is responsible for leading a team, facilitating and/or participating in cross functional meetings, developing action items, and monitoring and reporting project milestones. 


IGT employees receive the following employment benefits (all benefits mentioned are subject to policy and eligibility requirements):

  • Company vehicle to take home for work use only (Field Services only, subject to job role policy)
  • Medical benefits day one of being an IGT employee
  • 12 paid holidays plus 2 floating holidays per year
  • 3 weeks of paid vacation per year, prorated first year
  • 401K with employer match and 100% vested day one
  • Company paid parental leave, life insurance, short term disability and long-term disability
  • Gym membership reimbursement, free identity theft protection, and tuition reimbursement



  • Under general supervision, plan and supervises work related to the provision of onsite Field Services in an assigned geographical area
  • Projects and duties that encompass multiple market segments to various customers from product set up to installations and servicing with preventative maintenance and upgrading gaming systems and equipment
  • Supervise and coordinate the highest possible level of service delivery of daily activities
  • Execute the service elements of IGT's order cycle including installation/removal planning, scheduling and execution
  • 24/7 aftermarket service support for recurring revenue products including planned an unplanned maintenance, jackpot, response, conversions and upgrade installations, onsite maintenance and technical service and coordinating after-hours technical support
  • Part sales and order processing support, e.g., internal order processing, stock transport orders and parts sales and exchange
  • Coordinate employee and/or customer training
  • Plan, organize, prioritize and schedule workflows to support service requirements
  • Provide technical and compliance guidance by helping diagnose problems or interpret procedures
  • Supervise compliance with relevant regulations and regulators
  • Recognize and respond to urgent and or abnormal situations
  • Support the enhancement and protection of IGT revenue and assets by contribution to labor analysis, expense control, customer invoice processing, and updating equipment master documentation, promote and enforce safety rules and regulations for area supervised



  • Bachelor’s Degree OR equivalent education and experience combined
  • 3+ years of project lead, team lead, or supervisory experience
  • Knowledge of SAP and strong computer skills
  • Work skills from electronics, hardware, software, networking or related is preferred
  • Must be able to adapt to various jurisdictions and interface with compliance officers
  • Ability to follow policies, procedures and safety guidelines
  • Work well under pressure and take direction from leadership
  • Able to motivate, manage and support a team
  • Manage performance planning and evaluations
  • Able to work in various conditions for an extended period of time and be available on call




Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership




IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged.  IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.


At IGT, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $_37,500_____ - $__115,500_____. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.


Base pay is only one part of our Total Rewards program.  Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses .  In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.


IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit

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