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QA Engineer


Ermington, NSW, AU, 2115

Requisition ID:  8765

IGT is the global leader in gaming. We enable players to experience their favorite games across all channels and regulated segments, from Gaming Machines to Lotteries to Interactive. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has over 12,000 employees.



An outstanding opportunity exists to join a global market leader and dominant force in the Australian gaming market.  IGT is the world leader in the design, development and manufacture of gaming products and systems.  IGT Australia provides a range of gaming products, systems and services to the Club, Hotel and Casino industries.

IGT is searching for an experienced Quality Engineer to join our Operations team in Ermington, NSW. In this role, the successful candidate’s primary objectives include auditing, inspecting, reviewing, and investigating materials made to IGT specifications, and lead the resolution and prevention of nonconforming materials throughout IGT and/or with suppliers.


As a Quality Engineer, your responsibilities will include:

  • Investigate all product defects on production line
  • Report all product quality issues utilising quality issue reporting & resolution software (JIRA System).
  • Attend & contribute to JIRA fortnightly meetings with Reno Global Quality department
  • Develop & maintain monthly report on quality results
  • Manage the Quality Quarantine warehouse stock and provide recommendations
  • Actively reduce the level of rejected stock in Quality Quarantine via product improvements through JIRA
  • Liaise with internal departments & share Quality product information
  • Assist Engineering & Service Departments when required
  • Implement an effective traceability procedure for the repair of defective production components
  • Perform random inward good’s quality inspections
  • Maintain work instructions for production line for unique elements of Australian operation when required
  • Maintain & expand Quality library for APAC quality documentation
  • Assist production with equipment preventative maintenance & calibration requirements to comply with ISO9001 requirements
  • Maintain and update Hazard Materials register for Ermington site
  • Drives suppliers to identify appropriate quality assurance systems that will ensure receipt of defect free components/materials
  • In concert with engineering, manufacturing, and quality, develops and defines inspection criteria for workmanship and cosmetic defects and communicates those criteria and expectations to suppliers
  • Develops and prioritizes an auditing schedule to ensure that designated suppliers are audited on a regular basis to ensure good manufacturing practices and quality standards are met
  • Evaluates suppliers’ internal functions to assess their overall performance and provides feedback in assessment of their operation
  • Develops quality metrics to evaluate and improve supplier performance
  • Qualifies suppliers according to IGT standards
  • Monitors parts from acquisition through the manufacturing cycle and communicates and resolves supplier-related problems as they occur
  • Supports new product development process as necessary; supports/coordinates design review process between manufacturing and suppliers



  • Relevant tertiary qualifications or equivalent experience.

Skills & Attributes

  • Excellent comprehension and verbal communication skills.
  • Attention to quality and detail with proven excellent levels of accuracy.
  • Proven ability to interact in a positive manner with co-workers.
  • Physical fitness to be able to undertake manual handling tasks within safety guidelines.
  • Ability to meet deadlines in a fast paced and dynamic environment.
  • Good computer literacy with the ability to learn new programs quickly.
  • Problem solving, root cause analysis (e.g., 5 Whys, 8D analysis).


  • Has advanced in-depth knowledge of / skills in the content areas of:
    • Electrical and mechanical part functions
    • Proper use of full range of applicable test equipment and documentation of test results
    • Effective communication
    • Organization / project management
    • Quality Management Systems (ISO 9000)
    • Manufacturing processes for sheet metal fabrication, electro-mechanical assembly and PCB contract manufacturing

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership





IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged.  IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

IGT (NYSE: IGT) is the global leader in gaming.  For more information, please visit