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Product Trainer

Location: 

Egg Harbor Twnship, NJ, US, 08201

Requisition ID:  4543

IGT is the global leader in gaming. We enable players to experience their favorite games across all channels and regulated segments, from Gaming Machines and Lotteries to Interactive and Social Gaming. With operations in more than 100 countries and a team of over 12,000 employees, we deliver world-class gaming and lottery technology.

Overview

The Hardware Product Trainer is an individual that specializes in learning, understanding, and teaching (hands-on) the installation, service, and repair of lottery terminals, slot machines, and associated peripherals in the field. This customer facing role will travel domestically and internationally to deliver training in support of lottery and gaming equipment. This person will also conduct distance learning classes using video equipment. This position will collaborate with a large field service organization, project management, engineering, and external customers to address logistical and content challenges as it relates to training deliveries and support. This position will require an understanding of both casino and lottery operations to be demonstrated over time. Learning new products and maintaining knowledge of an expanding product line will be an ongoing requirement. This product trainer position will operate out of IGT’s Egg Harbor Township, New Jersey office location and will require a candidate who is comfortable being part of a geographically distributed team.

Responsibilities

* Conduct hands-on technical training classes on the installation and repair of IGT’s lottery and gaming hardware products for internal and external customers using established, hands-on instructor-led training, mentoring, and testing programs.
* Participate in and contribute to the development of new training programs in support of new technologies and products.
* Assist Course Developers and Technical Writers in the design and development of training documentation and content
* Support customers by learning customer-specific requirements to enhance training programs.
* Track all training and testing data, provide status reports and training wrap-up reports to management.
* Attend training classes and work with Product Support teams as required to enhance expertise relevant to job activities and to achieve certification based on department standards.
* Assists with the creation and delivery of field services performance improvement programs
* Maintain and Manage Training equipment and assigned inventory
* Assists Product Support in documenting and testing new technologies/products.
* Participate in special projects that have a clear link or benefit to training, as assigned.
* Performs additional duties and responsibilities as assigned.

Qualifications

* Bachelor’s degree or combination of experience and education required
* Demonstrated ability to troubleshoot and service electronic and electromechanical equipment.
* 3-5 years of experience working in a Casino or Lottery environment installing, troubleshooting, and maintaining point-of-sale equipment required
* Must be able to travel up to 70% of the time
* Technical aptitude, professional presentation skills, and superior customer service skills required
* Ability to obtain required licensing documents and approvals for domestic and international travel required
* Experience with Microsoft Windows and Office 365 (Teams, Excel, Word, PPT, and Outlook)
* Effective communications skills (listening, constructive feedback, conflict resolution, writing, presentation)
* Ability to multi-task and deliver requests upon request.
Preferred Qualifications:
* 3-4 years of experience in customer service and experience in training
* Experience with instructional design is a plus.
* Experience with course development and training methodologies for technical content preferred.
* The ability to exercise judgment within defined procedures and policies.
* Keen ability to analyze customer-specific requirements and tailor training accordingly.
* Effective communicator who can collaboratively and frequently connect with several project teams, corporate development groups, site personnel and customers.
Special requirements needed:
Security Investigation
Ability to Travel
Able to stand an eight-hour shift
Must be at least 21 years of age
Able to obtain a Gaming License
Valid driver license and clean driving record
Able to lift 50 lbs or more
Pass a background check

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

 

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In addition to a competitive benefits package, we offer generous time-off plans, a 401(k) Savings Plan with Company contributions, tuition reimbursement, on-site fitness center and cafeteria, and free identity theft insurance to name a few.

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged.  IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

IGT (NYSE: IGT) is the global leader in gaming.  For more information, please visit www.igt.com.


Nearest Major Market: Atlantic City