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Field Service Supervisor (Columbia, SC)


Columbia, SC, SC, US, 29209

Requisition ID:  6484

IGT is the global leader in gaming. We enable players to experience their favorite games across all channels and regulated segments, from Gaming Machines and Lotteries to Interactive and Social Gaming. With operations in more than 100 countries and a team of over 12,000 employees, we deliver world-class gaming and lottery technology.


IGT is in search of a fresh, new leader for the Columbia, SC area to serve as a Field Services Supervisor. If responsibilities like leading a team, facilitating and/or participating in cross functional meetings, developing action items, and monitoring and reporting project milestones within the lottery and gaming industry excites you, then this is the career for you!

A day in the life of a Field Services Supervisor.

  • Under general supervision, plan and supervises work related to the provision of onsite Field Services in an assigned geographical area.
  • Projects and duties that encompass multiple market segments to various customers from product set up to installations and servicing with preventative maintenance and upgrading gaming systems and equipment.
  • Supervise and coordinate the highest possible level of service delivery of daily activities that include:
      • Execute of the service elements of IGT's order cycle including installation/removal planning, scheduling and execution.
      • 24/7 aftermarket service support for recurring revenue products including planned an unplanned maintenance, jackpot, response, conversions and upgrade installations, onsite maintenance and technical service and coordinating after-hours technical support.
      • Part sales and order processing support, e.g., internal order processing, stock transport orders and parts sales and exchange.
      • Coordinate employee and/or customer training.
      • Plan, organize, prioritize and schedule workflows to support service requirements.
  • Provide technical and compliance guidance by helping diagnose problems or interpret procedures.
  • Supervise compliance with relevant regulations and regulators.
  • Recognize and respond to urgent and or abnormal situations.
  • Support the enhancement and protection of IGT revenue and assets by contribution to labor analysis, expense control, customer invoice processing, and updating equipment master documentation, promote and enforce safety rules and regulations for area supervised.


  • Typically has 3 to 5 years of electronics, hardware and software experience as well as project or team lead experience.
  • Knowledge and understanding of systems architecture and AC/DC fundamentals.
  • Knowledge of computer skills.
  • Documented networking experience required.
  • Knowledge of tools and experience using the tools is required.
  • Ability, flexibility, and willingness to work varied shifts, overtime, and travel to client sites as needed.
  • Flexibility of work location is a must.
  • Must have the ability to maintain a neat appearance and to maintain personal tools for position.
  • Must be able to lift 75 pounds and able to stand a full shift.
  • Must be able to adapt to various jurisdictions and interface with compliance officers.
  • Must have a valid State's driver's license with clean driving record.
  • Must be able to pass IGT security background check.


  • A+ Certification, N+ Certification or similar certifications are a plus.
  • Able to work in adverse conditions for an extended period of time.
  • Ability to follow policies, procedures and safety guidelines.
  • Work well under pressure and take direction from supervision.
  • Able to work in a team oriented environment.

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership



In addition to a competitive benefits package, we offer generous time-off plans, a 401(k) Savings Plan with Company contributions, tuition reimbursement, on-site fitness center and cafeteria, and free identity theft insurance to name a few.

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged.  IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

IGT (NYSE: IGT) is the global leader in gaming.  For more information, please visit

Nearest Major Market: Columbia
Nearest Secondary Market: South Carolina