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Field Service Tech II - Santa Rosa, CA

Location: 

CA Statewide, CA, US

Requisition ID:  10792

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com.

Responsibilities

 

Summary
IGT is seeking a Field Service Technician in the area of Santa Rose. Our ideal candidate will need to reside in the Santa Rosa, Napa, Petaluma, Vallejo, San Rafael, Sonoma County area.

 

Work Schedule: 10:30am - 7:00pm Tuesday - Saturday

 

The Field Service Technician is responsible for maintaining and servicing IGT equipment at Retailer (customer) locations. Responds to dispatches and drives to customer locations within a specified "zone" to deliver supplies and to install, remove, or repair lottery equipment and communication devices.

 

IGT employees receive the following employment benefits (where applicable):
•    Company vehicle to take home for work use only (Field Services only)
•    Medical benefits day one of being an IGT employee
•    12 paid holidays plus 2 floating holidays per year
•    3 weeks of paid vacation per year, prorated first year
•    401K with employer match and 100% vested day one
•    Company paid parental leave, life insurance, short term disability and long-term disability
•    Gym membership reimbursement, free identity theft protection, and tuition reimbursement
•    All benefits mentioned are subject to policy and eligibility requirements


Responsibilities
•    Responsible for transporting, installing (if applicable), and maintaining IGT equipment, replacement parts, tools, and other equipment in an organized and structured manner.
•    Attend driver training and follow IGT vehicle policy regarding the use and maintenance of the company vehicle.
•    Maintain equipment to promote continuous operation of IGT equipment.
•    Troubleshoot to restore malfunctioning equipment to working order in the field. This may include swapping failed equipment, cleaning and/or minor adjusting of the malfunctioning component.
•    Communicate effectively and efficiently with Dispatchers. Accurately report activity, arrival and departure times and problems, details, and resolutions of failures to Dispatch.
•    Deliver marketing supplies and consumable parts such as paper, ribbons, betslips, etc. and track inventory of these items.
•    Deliver basic training to new Retailers or refresher/remedial training to Retailers who may be performing procedures incorrectly, such as changing paper and ribbon.
•    Complete basic forms for reporting activities, equipment problems, recommendations for improvements to procedures, etc.
 

Qualifications

•    High school degree or GED equivalent required.
•    2 - 4 years of experience in a customer service-related position
•    2 - 4 years of experience in technical repairs
•    Must possess a valid driver's license, have a good driving record and demonstrate the ability to correctly perceive colors.

 

Physical Requirements
•    Must be able to climb a ladder, lift and carry equipment weighing up to fifty (50) pounds for a significant distance (e.g., from a parked vehicle to a point within the Retailer's location or to the rooftop of the retailer's location). 
•    Must be able to sit and drive for prolonged periods of time, demonstrate dexterity when working with tools and work with moving parts and electrical current. 
•    May work at heights (rooftop) for installation of equipment, work in close quarters and/or; be exposed to inclement weather during some installations.
 

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged.  IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.
In addition to our competitive benefits package, we offer employees a 401(k) Savings Plan with Company contributions, tuition reimbursement, and free identity theft insurance.
IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit www.igt.com.