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Field Service Tech II (Vallejo, CA)


CA Statewide, CA, US Sacramento, CA, US, 95834

Requisition ID:  10610

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit


IGT is seeking a Gaming Service Technician in the area of Vallejo, Fairfield, or Vacaville (SW Sacramento region). This position will support our casino services team and be part of our award winning gaming products team. 


IGT employees receive the following employment benefits (where applicable):

  • Company vehicle to take home for work use only (Field Services only)
  • Medical benefits day one of being an IGT employee
  • 12 paid holidays plus 2 floating holidays per year
  • 3 weeks of paid vacation per year, prorated first year
  • 401K with employer match and 100% vested day one
  • Company paid parental leave, life insurance, short term disability and long-term disability
  • Gym membership reimbursement, free identity theft protection, and tuition reimbursement
  • All benefits mentioned are subject to policy and eligibility requirements


•    Support Technical teams to install, remove, convert, perform preventive maintenance, and prepare games, set options and repair games in a field environment.
•    Support various EGM and Systems projects including new casino openings and expansions.
•    Successfully delegate to peer staff on various EGM system projects.
•    Knowledge share with internal and external customers on new products.
•    Maintain accurate inventory of parts issued. 
•    Document repair, preventive maintenance, machine prep, standard power analysis and pre-site work.
•    Follow documentation, policies and procedures and perform tasks with minimal supervision.
•    Reading and translating wiring diagrams.
•    Resolve technical problems and perform program upgrades, and download set up.
•    Testing programs with various verification devices, e.g., Chip Comparator.
•    Troubleshoot with input and output tests.
•    Set up game options and test various devices, e.g., bill validators.
•    Test pay table, reel strip and bonus awards.
•    Install and repair and maintain fiber optic lines and WAP telephone lines.
•    Knowledge share with customers on basic game functionality.
•    Maintain a positive image of IGT with co-workers and IGT’s customers.
•    In-depth user-level knowledge of SAP.


Education Required (high school, college degree, training, or certifications requirements)
•    High School Diploma or equivalent required.

Experience Required (years of experience, specific industry or previous job experience requirements)
•    3+ years of electronics or slot tech experience, or industry related skills

Skills Required (software, technical, industry, equipment, lifting, and physical requirements)
•    Knowledge and understanding of AC/DC fundamentals.
•    Must be computer literate and have documented networking experience.
•    Knowledge of tools and experience using the tools is required.
•    Ability, flexibility, and willingness to work varied shifts, overtime, and travel to client sites as needed. Flexibility of work location is a must. Potential for heavy travel (globally) on an as-needed basis could be required. 
•    Must have the ability to maintain a neat appearance, in adherence with IGT policy.
•    Must be able to lift 75 pounds and able to stand a full shift.
•    Able to work in adverse conditions for an extended period of time.
•    Ability to follow policies, procedures and safety guidelines.
•    Work well under pressure, in a team-environment, and with little direct supervision. 
•    Must be able to adapt to various jurisdictions and interface with compliance officers.
•    Ability to obtain a gaming license in multiple jurisdictions globally.
•    Must have a valid driver’s license with clean driving record.
•    Required to pass IGT security background check and able to obtain a gaming card.

Preferred Education, Experience or Skills (preferred degree(s), software, experience, equipment, etc)
•    Project or team lead experience a plus.

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged.  IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.
In addition to our competitive benefits package, we offer employees a 401(k) Savings Plan with Company contributions, tuition reimbursement, and free identity theft insurance.
IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit