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Sr. Sports Betting Relationship Manager


Buffalo, NY, US, 14201

Requisition ID:  8293

IGT is the global leader in gaming. We enable players to experience their favorite games across all channels and regulated segments, from Gaming Machines to Lotteries to Interactive. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has over 12,000 employees. 


IGT is committed to fighting the COVID-19 pandemic. All newly hired employees at IGT must receive the final dose of the COVID-19 vaccine before they begin work unless they are approved for medical or religious accommodation.


IGT is looking for a Sports Betting Relationship Manager for our North American Sports Betting solution.  We are looking for a person who has knowledge of the gaming industry, a passion for Sports Betting and who wants to be part of history as we bring our unique and proven solutions to the industry across North America. 

This is a remote position, however the person must be based in the Eastern Standard Time Zone Area.


* Maintaining day to day relationship with the customer and service providers.
* Create, monitor and ensure effective processes between the customer and IGT for all operational support issues.
* Track and coordinate all stakeholders during operational issue resolutions and escalations.
* Ensure that IGT is meeting all contracted Service Levels for the customer and that any shortfalls are immediately addressed.
* Provide operational processes and advise during the implementation of new customer contracts.
* Provide on the ground support during new client go-live and major releases and events where requested.
* Monitor, advise and report on customer’s trading strategy and performance in order to ensure ongoing business success for all parties.
* Provide support where requested to trading services providers utilized by the customer in order to ensure good operational discipline and performance.
* Alert IGT Compliance of any risks or issues which they encounter with the customer’s operation or service.
* Be an ambassador for IGT and for IGT’s sports betting services in particular.
* Deliver operational/support training to certain customer roles when required.


* US Sports betting operational experience and/or proven interest in US Sports Betting.
* Strong general technical literacy and enthusiasm – able to solve practical problems quickly, and passionate about understanding new technologies and using them well.
* Familiarity with land-based Casino regulations and operating environment.
* Clean history / ability to get licensed in all US jurisdictions.
* Helpful to have knowledge of Casino systems, networks and other IGT technologies.
* Self-organized and strong communication skills.
* Able to work under extreme pressure with difficult people.

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged.  IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.
In addition to our competitive benefits package, we offer employees a 401(k) Savings Plan with Company contributions, tuition reimbursement, and free identity theft insurance.
IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit

Nearest Major Market: Buffalo