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RGS Project Specialist

Location: 

Belgrade, 00, RS, 11000

Requisition ID:  3686

IGT is the global leader in gaming. We enable players to experience their favorite games across all channels and regulated segments, from Gaming Machines to Lotteries to Interactive. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has over 12,000 employees.

What you'll do:
  • Identifies and determines, by working with internal stakeholders to manage the impact to customers of major RGS changes / releases.
  • Documents, trains and communicates changes to RGS with focus on necessary process changes to Customers, Customer Service and RGS Product Specialists
  • Identifies and documents operational procedures for new product deliveries
  • Diagnoses highly complex technical issues and works with functional experts to resolve
  • Investigates and resolves highly complex technical issues escalated from RGS Product Specialist team
  • Conducts ‘integration service reviews’ with Tier 1 partners and:
    • Identifies issues and required fixes
    • Manages fixes to production deployment
    • Makes recommendations of how to improve integrations
  • Customer business analysis of new market requirements i.e. changes from regulatory bodies which impact the business.

 

Must haves:
  • Heavily analytical with the ability to understand and develop complex process and analysis
  • Project experience is desirable
  • Extensive experience of system architecture, integrations and networking
  • Able to easily communicate complex ideas and systems.
  • Experience in documenting process and knowledge.
  • Typically, has 2- to 5-years of casino operations experience plus a bias toward system knowledge
  • Advanced Knowledge/Experience/Understanding of integration processes from the point of implementation/development phases to production roll-out
  • Knowledge of desktop/mobile browser debugging and systems networking
  •  Knowledge and understanding of API (SOAP and REST Technologies) data exchange and XML
The way we work:
  • Assists in Customer Service training, quality assessment and monitoring of RGS enquiries
  • Assists in RGS Product Specialist training and skill development
  • Monitors trends and activity within the RGS system, making recommendations for changes where appropriate.
  • Evaluates and recommends RGS system enhancements
  • Participates in regular service reviews where detailed explanation of technical incidents is needed
  • Manages complex Major Incidents to resolution
  • Look at RGS product backlog for features which can be considered for future release
  • Manage new market projects which have operational consideration
Our team:

Like member of our team, you’ll working closely with product and development teams on RGS to ensure that features/changes are evaluated operationally to ensure that existing customers are non-impacted and future revenue opportunities are considered

We offer:

 

  • Continuous professional growth, dedicated innovation time
  • Excellent working conditions and Class-A office
  • Full-time/permanent employment and competitive salary
  • Budget for learning, sport and other perks
  • Private health insurance for you and your family
Our recruitment process:
  • CV review
  • Phone screening
  • Video call - tech interview
  • Candidates who successfully complete this step are eligible to pass to the final round.
  • Usually the whole process lasts 2-3 weeks – we’ll keep you updated on each stage!

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IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged.  IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.


IGT (NYSE: IGT) is the global leader in gaming.  For more information, please visit www.igt.com.