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Business Sys Analyst


Belgrade, 00, RS, 11070

Requisition ID:  9070

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit


What you’ll do:


•    Have a solid understanding of IGT’s underlining products, services, and 3rd party integration workflows to escalate and liaison within IGT cross-functional departments and external payment service vendors to meet business requirements and sustain operations
•    Work with Payments Team cash management stakeholders to understand and document business requirements for existing and new systems where business requirements will improve SLA’s and provide KPI’s, analytics, and related reporting for analysis on our back-end cash management and fraud operations
•    Gather and ensure new and future product and 3rd party requirements are accurately analyzed, documented, developed, and implemented successfully to support ongoing cash management and fraud services 
•    Work with Payments Team cash management analysts to identify, investigate and escalate data-based discrepancies between products, 3rd party integrations and banking data. 
•    Enable effective decision making by analyzing multiple sources of data and manually compiling it into a digestible and actionable format for team and leadership
•    Have a passion for new metrics & reporting improvements that could better serve management
•    Support management by documenting payments team collateral materials for Product, Sales, and/or Misc.
•    Support user acceptance QA 
•    Participate in strategic and tactical planning discussions

Nice to have:


•    Bachelor’s Degree in Business or related study
•    5+ years’ experience in similar role, cash management and/or payment experience a plus
•    Strong verbal and written communication skills with the ability to identify and articulate results of analysis in easy-to-understand business terms
•    Strong analytical skills and advanced MS Excel abilities
•    Organized, independent, and proactive – with a balanced temperament to be able to switch rapidly between different projects and competing priorities
•    Highly analytical thinker, proactive problem solver, expected to present problems and solutions simultaneously
•    Ability to quickly build effective working relationships and influence cross-functional teams at all levels of the organization and with 3rd party vendors is a plus
•    Strong business acumen and ability to identify and communicate trends and insights in a timely manner
•    Strong data manipulation reporting tool skills to be able to facilitate analytics and scenario modelling is a plus

Keys to Success:

•    Analytic Ability: Can work with multiple sources of data to make the right decisions and escalations
•    Learning Agility: Rapidly acquires new knowledge and learns new skills
•    Business Results Orientation: Gets results that have a clear, positive, and direct impact on business performance
•    Support: Applies knowledge to highlight key issues easily and fast. 
•    Decision Making: Considers the benefits and impact of potential actions to choose the most appropriate one.  Ability to remain calm while multi-tasking and working under pressure in a fast-paced environment

We offer:


•    Vibrant and stimulating work environment within Class-A office space
•    Flexible working hours with possibility to work remote or from office
•    Opportunity to learn and further improve your skills
•    Learning platforms Udemy and Harvard online 
•    Opportunity to develop a career within a stable international environment
•    Competitive salary
•    Full time, indefinite period employment
•    Private health insurance for you and your family
•    Sick leave up to 30 days is fully covered

Our Recruitment Process:


We aim to reply to all applicants. Interview process consists of several stages, each one allowing us get to know you better, professionally and technically. It is also an opportunity for you to gain a better understanding of our culture and the work we do here.  

The stages include:
•    CV review
•    On-line Interview with Talent Partner 
•    Technical interview for shortlisted candidates 
•    Candidates who successfully complete this step are eligible to pass to the final round
•    Usually, the whole process lasts few weeks – we’ll keep you updated on each stage!








IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged.  IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

IGT (NYSE: IGT) is the global leader in gaming.  For more information, please visit