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Warehouse Operations Manager


Austin, TX, US, 78754

Requisition ID:  8010

IGT is the global leader in gaming. We enable players to experience their favorite games across all channels and regulated segments, from Gaming Machines to Lotteries to Interactive. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has over 12,000 employees.


Oversees the warehouse operations of parts, materials, and equipment, which includes receiving and/or stock control and storage. Manages a team of Warehouse Supervisors for the Scratch Ticket Pick and Pack operation. Indirectly manages a returns department and an inventory control lead. Works to identify and implement innovative approaches to Pick and Pack, Storage, and Returns processing. 

•    Participates in the selection, hiring, evaluation, and development of staff
•    Provides daily direction to Warehouse Supervisor team and develops/implements forward-looking workforce plan
•    Possesses strong organizational skills to best manage warehouse employees and supervision and achieve operations efficiency and productivity
•    Responsible for warehouse safety
•    Able to build solid supervisory team to motivate a productive workforce.  Leads by example, able to delegate responsibilities, deals effectively with conflict and is a transparent communicator.
•    Leads with continuous improvement attitude
•    Accountable for meeting or exceeding daily output goals of the Pick/Pack and Returns departments. Oversees the details and effectively uses technology.
•    Maintains documentation to reflect the effectiveness of department activities and prepares/submits and presents various reports to management, as required
•    Ensures the security and accountability of materials and goods with inventory control and ensures materials are available to meet production schedule
•    Maintains and monitors procedures that ensure the accuracy of orders, security of inventory, and cost effectiveness and efficiency of operations
•    Develops and implements logistics and storage plans to maximize efficiency of the flow of product from receiving through shipment
•    Prepares forecasts for staffing, supplies, inventory, and storage capacity to meet the demands of internal and external stakeholders
•    Interacts with vendors and peers in Logistics (UPS), Manufacturing, Sales, Order Creation, Software/Technology and Product Development to optimize systems and procedures as needed.
•    Operates Warehouse machinery (forklift, pallet jack, etc.),as needed
•    Actively works to identify, test and implement process improvements and innovations to all processes within the warehouse
•    Performs additional duties and responsibilities, as assigned




•    Bachelor’s degree or equivalent.
•    5+ years of relevant experience.

Essential special training requirements:
•    Forklift Operation 
•    Physical (% time: travel, operating machinery, environmental etc.)
•    Proficient to Advanced Skills in MS Office (Primarily Excel)    

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership



IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged.  IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.
In addition to our competitive benefits package, we offer employees a 401(k) Savings Plan with Company contributions, tuition reimbursement, and free identity theft insurance.


Nearest Major Market: Austin