Share this Job

Network Control Technician I

Location: 

Austin, TX, US, 78754

Requisition ID:  7108

IGT is the global leader in gaming. We enable players to experience their favorite games across all channels and regulated segments, from Gaming Machines to Lotteries to Interactive. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has over 12,000 employees. 

 

IGT is committed to fighting the COVID-19 pandemic. All newly hired employees at IGT must receive the final dose of the COVID-19 vaccine before they begin work unless they are approved for medical or religious accommodation.

Responsibilities

IGT is looking for a Network Technician to monitor and troubleshoot an extensive wide area network and North America consolidated data center.  The ideal candidate will be a competent individual with a great passion for technology, outstanding diagnostic, problem-solving and analytical skills.  The goal is to proactively ensure minimum to no impact to business operations while exceeding the internal and external service level agreements.

The Network Control Technician's achievement of objectives is generally measured by product up-time.

  • Performs as the first line of defense to take appropriate action toward resolving network problems as they appear.

  • Detects, analyzes, and resolves network switching and transmission system problems while minimizing impact on customer service.

  • Differentiates between primary and secondary network failures.

  • Based on the severity or type of event, determines what additional resources are required.

  • Issues service interruption reports to requisite government agencies.

Qualifications

REQUIREMENTS

  • Proven experience as a network technician or relevant position with 1-2 years of experience or a two-year technical degree. 
  • Ability to perform basic level troubleshooting of network technologies related to legacy network systems, IP network systems and any other IGT deployed network systems and backbone transports according to established procedures, using existing tools under supervision.
  • Ability to perform basic level network monitoring by confirming tool set availability, using tools for verification of services, and detecting, reporting, escalating, tracking and documenting anomalies according to established procedures.
  • Performs basic level infrastructure hardware, software and wiring installations in accordance with established procedures.
  • Demonstrates a relentless commitment to meeting and exceeding customers’ expectations while also achieving the goal of reducing the risks and costs of providing services.

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

 

#LI-KM1

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged.  IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.
In addition to our competitive benefits package, we offer employees a 401(k) Savings Plan with Company contributions, tuition reimbursement, and free identity theft insurance.
IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit www.igt.com.


Nearest Major Market: Austin