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Business Pro Analyst I

Location: 

Austin, TX, US, 78754

Requisition ID:  9164

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com.

Overview

The Change Analyst assists in leading IGT’s global change management process, ensuring changes are brought to production with zero, or minimum service or business interruption. The position will work closely with site Change Assessors and Approvers to guarantee the process is understood, adhered to, and promote successful implementation into the production environment.

Responsibilities

  • Manage global Changes (RFCs) throughout the entire life cycle
  • Reviews outstanding RFCs awaiting consideration or awaiting action
  • Associate incidents to change, and document accordingly
  • Assists in maintaining goals and objectives within the process
  • Analyzes Change records to determine any trends or apparent problems which occur
  • Ensures consistency throughout process execution
  • Perform (PIRs) Post Implementation Reviews
  • Exercises judgment within general practices and policies in selecting methods and techniques for arriving at solutions
  • Helps to maintain global RFC Assessor and Approver Matrix
  • Collaborate with teammates to determine process changes that will meet new business requirements
  • Aligns with colleagues to determine how processes may be improved.
  • Assists in producing training material as the need arises.

Qualifications

  • ITIL Practitioner equivalent in Service Support or Service Transition (Change Mgt)
  • Bachelor's degree, or equivalent experience
  • Solid understanding of production environments and software batch release process
  • Comprehensive knowledge of Office suite, PC operating systems, and configurations.
  • Self-motivated, demonstrates initiative
  • Demonstrates a strong sense of urgency and makes sound business judgments
  • Strong trouble-shooting skills
  • Ability to see opportunities to implement new or modified approaches that will resolve problems and enhance opportunities
  • Excellent interpersonal skills, both verbal and written, with the ability to lead multiple collaborators and internal customers
  • Experience developing content or working with creative teams
  • Effective technical writing skills
  • Highly organized with attention to detail, time management skills and multitasking abilities
  • Working knowledge of basic auditing standards and practices.

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

 

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IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged.  IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.
In addition to our competitive benefits package, we offer employees a 401(k) Savings Plan with Company contributions, tuition reimbursement, and free identity theft insurance.
IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit www.igt.com.


Nearest Major Market: Austin