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Telesales Rep II


Albany, NY, US, 12205

Requisition ID:  5491

IGT is the global leader in gaming. We enable players to experience their favorite games across all channels and regulated segments, from Gaming Machines to Lotteries to Interactive. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has over 12,000 employees.


The ITS Representative will be part of our internal sales group and responsible for maintaining relationships with retailers and outside sales reps to manage ticket allocation that best fits with needs of retail customers. ITS Representative will be expected to become fully versed in all aspects of lottery retailing and be prepared to answer questions as well as analyze and troubleshoot problems or requests by retailers or sales rep.

  • Enters ticket orders in to computer terminal to ensure proper distribution of tickets to retailers.
  • Manage account list as needed in support of Lottery Instant Games and related products.
  • Maintains daily records of incoming/outgoing calls, tickets sold and account changes and corrections.
  • Must be prepared and available at station to answer incoming Retailer Relations to respond to questions and solve problems.
  • Assists in the researching of pertinent information in support of Sales/Marketing Department for decisions affecting Lottery Retailer Network.
  • Handles distribution of new ticket allocations.
  • Promotes positive retailer relations by establishing a good working relationship, servicing the account and assisting with sales through the marketing of Lottery products.
  • Tracks and maintains adequate inventory levels of the instant ticket product at assigned retailer.
  • Performs additional duties and responsibilities as assigned


  • Associates Degree or equivalent
  • 6 months - 1-year work experience preferably in a customer focused role
  • Must have good communications skills
  • Effective time management skills and organizational skills
  • Must be able to multi task
  • General understanding of lottery transactions and how the lottery operates
  • Computer Skills - Outlook, Word, Excel

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership



IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged.  IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.
In addition to our competitive benefits package, we offer employees a 401(k) Savings Plan with Company contributions, tuition reimbursement, and free identity theft insurance.


Nearest Major Market: Albany